ETCS, Inc. / MIKE ROSS TRAVEL / ROSS TRAVEL & TOUR (ETCS/RTT/MRT) TERMS & CONDITIONS
Refunds: (except when providers require a nonrefundable deposit) Of air fare, according to guidelines of Carrier; of land portion, a minimum $100 cancellation fee, but not more than 20% of land cost if cancelled more than 100 days prior to departure, EXCEPT where hotels and other providers have imposed a non-refundable deposit fee or in similar circumstances. After the 100 day prior to departure date is passed, and/ additional cancellation fees as may be assessed by land/air operators up to 100% of the total paid. No refunds can be made for services, meals, admissions extra tickets, or all other costs that are not used or are missed on the tour whatever the reason. Cancellation requests MUST be made in writing and are effective upon date of receipt.
Cancellations for AUSTRALIA & NEW ZEALAND: if cancelled more than 60 days prior to departure a $300 cancellation fee is charged; 59 to 45 days before departure there is a minimum charge of 25% of tour cost, 44-30 days before departure a minimum of 50% of tour cost, 29-15 days before departure 75% of tour cost, 14 days or fewer before departure 100% of tour cost.
Air fare is subject to change until ticketing. Ticketing can and may be done as soon as a deposit and or reservation is received; after that point the refund for air fare is dependent upon the rules of the airline.
Meals: Breakfast: most tours include a breakfast, either “continental” or a larger buffet style breakfast; amount, size, quality, gluten or non-gluten, choices for restrictive diets and portions cannot be guaranteed. Dinners: will be handled in one of two ways:
either the dinner will be included WITHIN A BUDGET (ALL beverages including water or soft drinks when there is a charge for the item are extra and to be paid for by the passenger) and the bill for FOOD items paid for by the tour guide;
or each passenger will be given an envelope at the beginning of the tour that includes the entire budgeted amount per person for the entire time of the tour (example: if the budget per person per night is the equivalent of $20 and the tour is 6 nights in duration, that person will receive an envelope with the equivalent of $120 in local currency for the person to spend on dinners; thereafter, each person is responsible to pay for her or his own dinners). Be mindful that a dinner can include a service fee, a cover charge, charges for all beverages and a tip; if the passenger is given one of these envelopes, the passenger should have lots of small bills and coins to be able to pay for her/his share of the total dinner bill without having to make change from others, a practice which can cause confusion and lead to not enough cash to pay for the bill.
Cost: could vary by 6.0% because of currency fluctuations or additional taxes and/or fees, security charges, fuel charges.
Unforeseen events: In the case of unforeseen events such as but not limited to missed connections or airline delays, each participant is responsible for his or her own accommodations and meals. Travel insurance is recommended.
Travel and/or Cancellation Insurance is highly recommended. Ask for details.
Documents: valid passport, visa if necessary, shots as required.
What is not included: anything not specifically noted, such as additional food, items of a personal nature, passport fees, etc.
In the event of cancellation by Educational Travel Consultant Services, Inc. (ETCS) and/or ROSS TRAVEL & TOUR (RTT) or MIKE ROSS TRAVEL due to events within the agency´s control, a full refund is made. ETCS/RTT retains the right to decline any prospective tour member or to make alternative arrangements while on the tour, at extra expense to the participant, for any participant whose behavior or health is not compatible or who is harmful to the welfare of the group. ETCS/RTT/MRT is responsible for making arrangements for the described tour, and contracts with airlines and European tour operators to provide you with the services you purchase. The carriers, hotels and other suppliers are not agents, employees or jointly involved with ETCS/RTT/MRT. All services provided by ETCS/RTT/MRT are subject to the terms and conditions listed by the supplier and subject to the laws of the countries where services are supplied. ETCS/RTT is not responsible for claims or losses arising out of injury, accident/death, damage, loss or delay of baggage or property, default of independent suppliers, delay in transit or dissatisfaction arising from circumstances beyond the control of ETCS/RTT/MRT, such as weather, mechanical breakdown, omissions by anyone other than an employee of ETCS/RTT/MRT, or the purchaser’s failure to have valid documents, or any health problems. If events dictate, the right is reserved to substitute one guide/host for another without cancellation of the tour or refunds. Example: if I, Michael Ross, due to health reasons must substitute another guide/host that is allowed without a refund nor a cancellation.
Personal responsibilities and limitations: Participants must inform ETCS/RTT/MRT immediately upon registration of any physical or health limitations or conditions requiring special needs, plans or accommodations or considerations. Failure to do so may result in additional charges to make accommodations, limitation of itinerary or involuntary cancellation up to and including the day of departure with all attendant costs, up to 100% of monies paid, borne by the participant. ETCS/RTT/MRT cannot assume any responsibility for health or physical conditions of the travel participants. ETCS/RTT retains the right to decline or cancel any prospective tour member or to make alternative arrangements while on the tour, at extra expense to the participant, for any participant whose physical or mental limitations, behavior or health in general is not compatible with or who is harmful to the welfare of the group. ETCS/RTT/MRT is responsible for making arrangements for the described tour, and contracts with airlines and European tour operators to provide the services purchased. The carriers, hotels and other suppliers are not agents, employees or jointly involved with ETCS/RTT/MRT. All services provided by ETCS/RTT are subject to the terms and conditions listed by the supplier and subject to the laws of the countries where services are supplied. ETCS/RTT/MRT. is not responsible for claims or losses arising out of involuntary cancellation due to any and all health concerns, injury, accident/death, damage, loss or delay of baggage or property, default of independent suppliers, weather, mechanical breakdown, omissions by anyone other than an employee of ETCS/RTT/MRT. or the purchaser’s failure to have valid documents, travel insurance, health insurance or any health problems.
Submitting the on-line reservation form indicates that I the passenger have read the general information and agree to it. All requests for air or land arrangements (dates, etc.) other than those published in the brochure or on the web site, must be made in writing; all subsequent changes must also be made in writing. All requests, within the guidelines of the air and land carriers, will be honored if possible.